The AI phone agent that never misses a call
Pharmin handles inbound calls, routes clinical queries to pharmacists, automates refill requests, appointment booking, and prescription alerts — 24/7, with zero hold time.
The problem Pharmin solves
Community pharmacies receive 200-300 inbound calls every day. During peak dispensing hours, 30-40% of those calls go unanswered — each one a missed prescription, a frustrated patient, or a potential complaint. Hiring a receptionist costs £20,000-£30,000 per year and still leaves evenings, weekends, and bank holidays uncovered. Pharmin replaces that gap entirely.
How it works
1
Connect your phone number
Pharmin connects to your existing phone line. No hardware to install, no IT project to manage — your number carries straight over.
2
AI answers every call
The AI voice agent answers instantly — no hold music, no voicemail. It identifies the caller's need and handles it end-to-end.
3
Route & resolve
Routine calls are resolved automatically. Clinical queries are routed directly to the pharmacist on duty with a brief context summary.
Everything Pharmin handles
Prescription status checks
Patients call to check if their medication is ready. Pharmin checks the PMR in real time and gives an accurate answer — no hold, no risk of wrong information.
Repeat prescription requests
Automates refill requests with direct PMR integration. Patients can request repeats by phone and receive confirmation without staff involvement.
WhatsApp & SMS alerts
Sends prescription-ready alerts, refill reminders, and appointment confirmations via WhatsApp or SMS. Patients get the channel they prefer.
Appointment booking
Handles appointment scheduling and automated reminder calls — no more missed sessions or manual follow-ups from pharmacy staff.
Smart clinical escalation
Side effects, medication queries, dosage questions — Pharmin routes clinical calls directly to the pharmacist on duty with a brief context summary.
After-hours capture
After-hours message capture and morning call-back queuing. Every call is logged, every patient need is tracked — even outside opening hours.
"60-70% of pharmacy calls are routine and repetitive. Pharmin handles them automatically, freeing pharmacists to focus on the consultations that genuinely require their expertise."
An AI receptionist that never clocks out
Pharmin isn't limited to voice. The platform includes a full messaging layer — sending prescription-ready alerts, refill reminders, and appointment confirmations via WhatsApp or SMS. It connects to your pharmacy management system to pull live prescription data, giving patients accurate answers in real time.
Compatible with Liberty, Pioneer, QS1, Best Rx, and other major PMR systems. The pharmacy gets fewer missed collections and better adherence from the first contact.
85%
Reduction in missed calls across active pharmacies
60-70%
Of all inbound calls fully automated end-to-end
<50%
Cost vs. a part-time receptionist with 24/7 coverage
Setup and go-live
Pharmin is designed to be live within days, not months. There is no hardware to install, no IT project to manage. Your existing phone number carries over. The AI is trained on pharmacy-specific language and UK, US, and Irish regulatory context from day one. A Wellstac implementation specialist handles onboarding and monitors call quality in the first two weeks.
No hardware
Works with your existing phone system
Pharmacy-trained AI
Trained on pharmacy-specific vocabulary and workflows
Live in 5 days
Up and running in under 5 business days
Ongoing monitoring
Call quality monitoring and model improvement
Pricing
Pharmin is priced as a monthly subscription with no long-term contracts. The cost is typically less than half what an equivalent part-time receptionist would cost — and Pharmin never calls in sick, takes a lunch break, or misses a Saturday morning rush.
Explore the full platform
Pharmin is just the start. Land with AI communications, then activate the full Wellstac stack.
Ready to stop missing calls?
Every unanswered call is a prescription that doesn't get filled. Let Pharmin handle it — 24/7, from day one.